FAQS

When will my order Ship?

Your order will ship within is 1-5 business days. Everything is shipped by USPS first class unless paid for priority or next day shipping. Please be advised that once order is shipped it is no longer in my hands. I can and will not issue refunds for stolen or missing items. Please see refunds for more info. ALWAYS DOUBLE CHECK YOU PUT CORRECT MAILING ADDRESS.

WHAT IF I PUT THE INCORRECT SHIPPING ADDRESS?

YOU ARE THEN RESPONSIBLE TO CALL USPS CUSTOMER SERVICE AND MAKE ARRANGEMENTS OR CHANGES WITH THEM, THAT IS IF YOUR PACKAGE HAS ALREADY BEEN RECEIVED BY USPS. IF THE PACKAGE IS STILL AT IN MY HANDS SEND ME AN EMAIL TO CHANGE.

How Can I track my Order?

When you place an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will receive your tracking information, but please allow a few days for tracking information to update.

Refunds?

I do not accept refunds or returns. 

**Only exception if item is received damaged. I will offer a full refund but will need the damaged item shipped back. Once received I can offer a full refund. Second option is for a replacement. I will replace damaged item once I receive it back. Yes even for a replacement the entire damage item (even its pair) must be sent back in order to get repaired. PLEASE BE ADVISED that You will have to pay for shipping on your end.

What if I forgot to put in my discount code?

Once an order has been made we will not be able to fix your mistake. Make sure you add any discounts and double check your order before you press pay.

How long does it take to get my refund back?

Your refund can take anywhere from 5-14 business days, all banks are different. 

What if my package is returned?

IF I RECEIVE YOUR PACKAGE BACK I WILL THEN CONTACT YOU VIA EMAIL, TO NOTIFY YOU YOUR PACKAGE HAS BEEN RETURNED. YOU WOULD BE RESPONSIBLE FOR SHIPMENT BACK. ALSO WOULD RECOMMEND USING AN ALTERNATIVE ADDRESS IN HOPES YOUR PACKAGE WON'T GET SENT BACK ONCE AGAIN. 

 What if my order is received damaged?

You have exactly 7 days from the time the ordered has been delivered for any and all concerns to be emailed and brought to the owners attention. I will need order number and all sides of damage item to be pictured and sent to "navajomamashop@gmail.com". Depending on the severity and supplies on hand,  this will determine whether item can either be fixed & or repaired. Last option is to offer a full refund, in order to get refund, damage item (the whole set) must be sent back to Navajo Mama Shop. Please see refund policy for refund rules.

After the 7 day grace period, refunds, exchanges or repairs are non-negotiable.

Discount Rules

Coupons and discount codes apply to in-stock merchandise only.

Coupons and discount codes do not apply to gift card purchases, shipping charges or other fees. Subject to change*

Only one coupon or discount code may be applied per order.

Coupons and discount codes may not be combined with other discount offers or applied to prior orders.

Coupons and discount codes may or may not apply to sale items. For example, "20% off a Full Price item" offers do not apply to sale items

 

Live Sale or Stories Sale

All rules and policies from online website apply to live sales or story sales. Subject to change. 

  

** LASTLY PLEASE BE AWARE I AM A SMALL BUSINESS AND UNDERSTANDING OF MY POLICIES, SOME RULES OR POLICIES ARE SUBJECT TO CHANGE**