FAQS
Store Policies/FAQ
Thank you for supporting my small business! Please review all policies before placing your order. By completing a purchase on this website or through live sale, Cash App, Zelle, Venmo, PayPal, or in person, you agree to the following terms.
📦 Shipping & Processing
Processing Time: 2–3 business days (excluding weekends/holidays).
Shipping Time:
- USPS First Class Ground: 2–7 business days
- USPS Priority/Next Day: Available at checkout
All packages are shipped via USPS unless a different method is selected.
Once a package is handed over to USPS, Navajo Mama Shop is not responsible for delivery delays, lost, or stolen packages. Please contact USPS for claims.
🚨 Incorrect Address or Email
Please double-check your shipping and email information before placing your order.
- If your package has not shipped, email us immediately at navajomamashop@gmail.com to correct the info.
- If your package has shipped, you will need to contact USPS to make changes.
📫 Order Tracking
Once your order is placed, you will receive an email confirmation.
Tracking information will be sent once the item is shipped. Please allow a few days for the tracking number to update.
🔁 Refunds, Returns & Replacements
No Refunds or Returns
All sales are final. Refunds and returns are not accepted unless the item arrives damaged.
Damaged Items
If your order arrives damaged:
- Email navajomamashop@gmail.com within 7 days of delivery.
- Include your order number and clear photos of the damage.
- You must return the entire item/set before receiving a refund or replacement.
- Customers are responsible for return shipping.
Refunds will be processed after we receive and inspect the damaged item.
Replacements depend on available materials and may not be 100% identical due to handmade uniqueness.
📦 Returned Packages
If your package is returned due to an incorrect address or failed delivery:
- We will contact you via email.
- You are responsible for reshipping fees.
- Please consider using a different address to avoid repeat issues.
❗ Lost, Stolen, or Missing Packages
If your order shows “delivered” but was not received, or goes missing while in transit:
- Contact USPS with your tracking number.
- USPS offers limited insurance on lost/stolen packages.
Navajo Mama Shop is not responsible for lost, stolen, or undelivered items once they are in USPS’s possession.
💬 Order Issues
You have 7 days from the delivery date to report any order issues or damages.
After this timeframe, refunds, repairs, or replacements are no longer available.
Email navajomamashop@gmail.com with:
- Your order number
- Photos of the issue/damage
🧵 Handmade Items
Many products at Navajo Mama Shop are handmade. Slight variations may occur in shape, color, or design. Some items (like aluminum stamped earrings or sterling studs) are considered resell items.
Please be patient — repair/replacement timelines may vary depending on inventory, holidays, and schedule.
🎟️ Discount Code Policy
- Discount codes apply to in-stock items only
- One code per order
- Cannot be applied to shipping, gift cards, or past purchases
- Expire as stated (personal codes expire in 30 days)
🛒 Live & Story Sales
All website policies apply to items purchased through live sales or story sales.
🌍 International Orders
All policies apply to international orders.
For specific concerns, please email navajomamashop@gmail.com.
🕐 Hours of Operation
This is a one-woman, online-only business.
Messages and emails are replied to on the next business day (excluding weekends and holidays).
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By placing an order with Navajo Mama Shop, you confirm that you have read and agreed to all store policies. These policies may be updated at any time without notice.
Thank you for supporting handmade and small business!